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Delivery Policy

Shipping within Australia

Victor Sports provides standard courier shipping rate of $22 (incl. GST) in most metro areas for deliveries under 20Kg with Couriers Please or Star track. 

Outside Metro may incur an additional charge subject to location; pricing will appear at checkout stage- if you believe the cost is not correct please call the office PRIOR to placing your order.

Please note our charges are weight based and should your order be over the rate specified at checkout we will contact you via phone to confirm additional charges which can be made via credit card over the phone.

We offer standard delivery anywhere within Australia, usually within 2-7 working days depending on your location. 

Please note if delivery instructions are not provided your order may be sent via Australia post which will result in delayed dispatch & arrival outside our standard timeframe specified below.

  • Orders placed before 2pm (with delivery instructions or going to a business) will generally be dispatched the same day. Any orders placed thereafter will be processed and shipped the following business day. 
  • Courier companies used by Victor Sports are - Couriers Please (metro) or Star Track (outside metro/interstate).
  • Please note any order submitted without delivery intructions will be sent with Australia Post each Friday; for orders received prior to 11am and not as per above timeframes.
  • If you require your tracking number please call the office on 02 9211 0033.

International Shipping

  • International orders are subject to a quote basis and will not dispatch until paid for in full including shipping costs. 
  • Please submit your order with "Offline" payment method and a freight quote will be provided. No responsibility will be taken by Victor Sports if offline method is not selected and refunds will not be processed.
  • All international orders confirmed will require credit card details seperately via email/phone for a manual payment.
  • Orders may be subject to additional charges based on your country customs import costs; these charges will be on-forwarded by the international courier direct to you and are not payable by Victor Sports.
  • International Shipping will dispatch with either FedEx (arrival generally within 4 days) or Australia Post (approx 14 business days) depending on method of choice at time of quote

 

In the unlikely event that an ordered item isn't available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a refund/store credit.

Claims for short delivery or damaged goods must be made to Victor Sports within three (3) business days of the delivery. Failure to comply will preclude any claims against Victor Sports.